External Visitor Sign In

What's Changed

The sign-in app now has two separate journeys based on why someone is visiting. Before signing in, every visitor answers a short set of questions to determine the right pathway.

	Worker	Visitor
Who?	Volunteers, incursion providers, anyone booked by CT to work with children	Tradies, delivery drivers, inspectors, anyone NOT working with children
Background colour	Purple	Teal / green
Home address	Required	Not required
Step 2	Work Details (role, organisation)	Visit Details (reason for visit)
Blue Card	Required	Required

Step 1 — Triage Questions

When a visitor taps the screen, they see two simple questions. Staff do not need to answer these — the visitor answers them on the kiosk.

Question 1

Yes — goes to Question 2
No — goes straight to the Visitor sign-in

Question 2 (only if they answered Yes)

Question 2: Did Curiosity Tree book or arrange your visit?

Yes — goes to the Worker sign-in
No — goes to the Visitor sign-in

Tip: If the visitor is unsure, staff can help them decide. If they are here to interact directly with children (e.g. running a dance class), they are a Worker. If not (e.g. fixing a tap), they are a Visitor.

Step 2 — Kiosk Screen

After the triage questions, the visitor sees the sign-in kiosk. The background colour tells you which journey they're on.

Returning Visitor — Enter PIN — for visitors who have been before (uses last 4 digits of their mobile)
First Visit — Sign Up — for new visitors (full form)
Back to Questions — if they chose the wrong journey, tap this to start over

Step 3 — Sign-In Form

The form has 3 steps. What appears on each step depends on the journey.

Worker Journey Worker

Step 1 — Personal Details (with home address):

Step 2 — Work Details:

Role options: Volunteer, Incursion Provider, or Other (free text).

Visitor Journey Visitor

Step 1 — Personal Details (no address needed):

Visitor Step 1: Personal details without address

Step 2 — Visit Details:

The visitor types their reason for visiting (e.g. "Plumbing maintenance", "Delivery", "Meeting").

Step 4 — Blue Card Verification

This step is the same for both journeys. All visitors must have their Blue Card verified.

The visitor enters their Blue Card number and expiry date
They tap "Staff: Verify Blue Card"
A staff member enters their staff PIN
The QLD Government portal opens in a new tab — staff checks the card details match
Staff taps "Confirmed Valid — Sign In" to complete the sign-in

Exempt visitors: If a visitor is exempt from Blue Card (e.g. police officer), they tick the exempt checkbox, enter a reason, and a staff member confirms with their PIN.

Step 5 — Done

After sign-in, first-time visitors see their PIN for next time.

The PIN is the last 4 digits of their mobile number. On their next visit, they can use this to skip straight to Blue Card verification.

Returning Visitors

When a returning visitor enters their PIN, the system automatically detects whether they were previously a Worker or Visitor and routes them to the correct journey. They skip straight to the Blue Card verification step — their personal details are already on file.

Changed circumstances? If a returning Worker's address has changed, they can tick "My address details have changed" on the Blue Card step to update it.

Quick Reference

Scenario	Journey
Dance teacher booked by CT	Worker
Volunteer reading to children	Worker
Music program provider	Worker
Plumber fixing a tap	Visitor
Electrician	Visitor
Delivery driver	Visitor
Council inspector	Visitor
IT technician	Visitor